TERMS AND CONDITIONS OF THE SERVICES OFFERED

CAIRE BAUMANN TI MX

This document constitutes the General Terms and Conditions (hereinafter, the “Terms”) that govern the access, use, contracting, and execution of software development, implementation, integration, and support services offered by CAIRE BAUMANN TI MX, a company legally incorporated under the laws of the United Mexican States, and commercially operating under the name “SYNC TECH” (hereinafter, the “COMPANY”).

These Terms apply to the use of the COMPANY’s website (www.sync-tech.io), as well as to any other digital, written, verbal, or electronic medium through which contracting, demonstrations, or the provision of services related to automation, digitization, artificial intelligence, and customized software solutions for businesses are carried out.

By using the Website, requesting a demo, contracting any service, or establishing direct communication with the COMPANY, the User expressly acknowledges that they have read, understood, and unreservedly accepted these Terms, which constitute a fully binding adhesion contract in accordance with applicable Mexican law.

I. DEFINITIONS

Software Platform: Applications developed or integrated by the COMPANY and made available to the User in SaaS mode.

Data: Any information that the User transmits to the COMPANY for processing.

Users: Natural or legal persons who access the software authorized by the Client.

Application Services: Services contracted in SaaS mode.

SaaS: Software as a Service.

Identifiers: User’s unique login and password.

II. CONDITIONS OF ACCESS AND USE OF THE WEBSITE

2.1 Legal Capacity and Minimum Age
The User must be of legal age under applicable law and have full legal capacity to be bound. If acting on behalf of a legal entity, the User declares they have sufficient authority to bind it under this document.

2.2 Accuracy and Lawful Use
The User undertakes to use the Website and services in good faith and in accordance with the law. Improper use for fraudulent, unlawful purposes or in violation of third-party rights entitles the COMPANY to suspend or cancel access without prior notice and to pursue corresponding legal actions.

2.3 Full Acceptance of Terms
Use of the Website or contracting services implies full acceptance of these Terms. If the User does not agree, they must refrain from using the COMPANY’s services.

2.4 Updates
The COMPANY may modify these Terms at any time, and such changes shall take effect upon their publication on the website.

2.5 Website Availability
Efforts are made to ensure continuous availability of the site and digital services; however, uninterrupted service or absence of technical failures due to causes beyond the COMPANY’s control is not guaranteed.

III. RESPONSIBILITIES AND OBLIGATIONS

3.1 Provider’s Obligations
The COMPANY undertakes to provide access, execution, or delivery of contracted products and services, whether in the form of software platforms, integrations, automations, applications, interfaces, or customized solutions. This includes technical configuration, access management, data backup, support, and other service-related activities. The COMPANY may modify technical or architectural configurations of delivered solutions as long as they do not negatively affect the agreed service quality.

3.2 Client’s Obligations
The Client agrees to:

Provide truthful and updated data.
Ensure confidentiality of their credentials.
Designate a technical representative as the sole point of contact.
Make timely payments for contracted services.
Use delivered solutions in accordance with technical documentation and training provided.

3.3 Confidentiality
Both parties undertake to maintain confidentiality of technical, commercial, and operational information exchanged. This obligation remains in force for three years after termination of the contractual relationship.

IV. COSTS, PAYMENTS, AND ECONOMIC CONDITIONS

4.1 Contracting and Payment
The User accepts the agreed scope, technical conditions, and prices. Payment must be made within the deadlines established in the quotation, contract, or corresponding invoice.

4.2 Prices and Adjustments
Prices may be modified at any time prior to contracting. Once the service is accepted through payment or signed contract, the agreed terms will be respected.

4.3 Invoicing and Taxes
All prices include or will add VAT in accordance with Mexican law. The User authorizes the issuance of CFDI with the tax information provided.

4.4 Currency and Payment Methods
Unless otherwise indicated, prices are expressed in Mexican pesos (MXN), and payments are made by bank transfer or authorized methods.

4.5 Payment Default
Delayed payments entitle the COMPANY to suspend services, terminate the contract, and apply late interest of 5% per month on overdue balances.

V. INTELLECTUAL PROPERTY AND LICENSES

5.1 Ownership of Rights
All source code, designs, interfaces, technical documentation, databases, diagrams, and materials generated by the COMPANY are the exclusive property of SYNC TECH.

5.2 License of Use
The User receives a limited, non-exclusive, non-transferable license to use the developed or implemented software, in accordance with the terms of the contract. Use is limited to the duration of the contract.

5.3 Prohibitions
Reproduction, sublicensing, sale, reverse engineering, or any unauthorized use of delivered software or materials is prohibited.

5.4 Ownership of Data
The User retains ownership of the data they transmit. SYNC TECH undertakes not to disclose, modify, or use such data for purposes other than those contracted.

VI. TERM, TERMINATION, AND DATA RETURN

6.1 Term and Renewal
The service is contracted for defined periods and automatically renewable, unless written notice is given at least 30 days in advance.

6.2 Early Termination
Either party may terminate for material breach, with prior formal notice given 30 days in advance.

6.3 Data Return
Upon contract termination, the COMPANY will return the User’s data in digital format. One restoration per quarter is included; additional ones will be billed.

VII. LIMITATION OF LIABILITY AND FORCE MAJEURE

7.1 Limitation
The COMPANY’s liability is limited to the amount paid by the client in the last 2 months. It will not be liable for indirect damages or loss of profit.

7.2 Exclusions
SYNC TECH shall not be liable for:

Third-party services or systems.
Data entered by the client.
Telecommunications failures.
Improper use or modification of software by the client.

7.3 Force Majeure
Obligations are waived in cases of force majeure such as power outages, weather events, strikes, pandemics, or other events beyond reasonable control.

VIII. MODIFICATIONS AND SUBCONTRACTING

8.1 Service Modifications
SYNC TECH may carry out technical, functional, or security updates, notifying the client if contracted services are impacted.

8.2 Subcontracting
SYNC TECH may subcontract services without requiring client authorization, while retaining final responsibility.

8.3 Assignment of Contract
The client may not assign the contract without prior written consent from SYNC TECH.

IX. PRIVACY AND PERSONAL DATA

SYNC TECH complies with the Federal Law on the Protection of Personal Data Held by Private Parties. Data processing is described in the Privacy Notice available at www.sync-tech.io. Data will be treated confidentially and may only be shared with third parties necessary for service execution.

X. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the United Mexican States. Any dispute shall be submitted to the competent courts of Mexico City.

XI. CONTACT

For any clarification or legal notice, the User may write to contact@sync-tech.io. Notifications will be valid through the website or digital means registered by the User.